FREQUENTLY ASKED QUESTIONS
By creating a MaelissaFashion account, you can easily save and manage your personal information, create and share wishlists, track your purchases, manage your gift card, and monitor your orders. Plus, you'll receive updates on our latest products and events, and be able to download invoice copies. Just click on the 'Log in' tab to get started!
Should you have forgotten your password, please click on Log in tab and select “Forgot password?” For security reasons, an automatic email will be sent to the address you have fulfilled, including a link that will allow you to create your new personal password. Once you have entered your account, you will be able to change this password.
Once you have chosen your products, add them to your cart by clicking on « Add to Cart ». Should the item be unavailable, you do not have the option to add the item to your shopping cart.
To finalise your order and proceed to the payment, click on your Shopping Bag and “Continue to Secure Checkout”/
The order process has 4 stages:
- Register by creating your own account or login, with your email address and password.
- Fill in the delivery information: receiver’s name and address and select your delivery method.
- Fill in the payment information.
- Review your order and submit it.