FREQUENTLY ASKED QUESTIONS

A: MaelissaFashion does not charge tariffs or sales tax to US customers at the point of sale. International shipments to the United States may be subject to customs duties, import taxes, or other charges levied by US customs authorities, which are included in the price and paid in advance by us, without any cost to the customer. Unless US customs regulations require customers to pay duties (DDU), we recommend that customers provide a real email address and phone number when shopping to ensure smooth customs clearance. MaelissaFashion is committed to price transparency and providing a seamless shopping experience for all international buyers.

A: MaelissaFahion has not yet applied for an EU IOSS number or a VAT number in any EU country. Therefore, prices shown to customers in the EU do not include VAT. This means that when you purchase goods from MaelissaFahion within the EU, you need to provide your IOSS/OSS number or VAT number to complete the VAT payment. The displayed prices include potential customs duties, which we will pay during shipping (DDP), so customers do not need to pay additional customs fees. For individual customers without an EU VAT number, we recommend placing orders through our ETSY store; ETSY will collect the EU VAT on your behalf. You can find us by searching for MaelissaFahion.

A: MaelissaFahion does not directly charge Canadian customers customs duties at the time of purchase. However, when Canadian customers make purchases exceeding CAD 20, they may be subject to customs duties, taxes, or import fees imposed by Canadian customs upon arrival. We prepay the duties (DDP), with the remaining costs borne by the customer and not included in the purchase price or shipping fees. We recommend that Canadian customers consult their local customs before placing an order to understand any potential charges. MaelissaFahion is committed to transparency and encourages customers to be aware of these matters to avoid unexpected costs.